Refund policy

Refund Policy

At 911 Scrubs, we want to ensure you feel as professional and comfortable as you look in our gear. If your purchase isn’t a perfect fit for your shift, we offer a clear return and refund policy to get you back on duty with ease.

1. Returns Eligibility

  • Timeframe: You can return items within 14 days of receiving your order.

  • Condition: To be eligible, items must be unused, unwashed, and in the same condition as when you received them.

  • Packaging: The item must be in its original packaging with all tags and labels still attached.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or worn products (due to hygiene and safety standards for medical apparel).

  • Customized or embroidered scrubs.

  • Gift cards.

  • Preorders (see section 9).

3. Return Process

  • Initiate: To start a return, contact our support team at [Your Email Address] or [Your Phone Number] with your order number and reason for return.

  • Authorization: Our team will guide you through the process and provide a return authorization.

  • Shipping Costs: You are responsible for return shipping costs unless the item is defective or the incorrect product was sent.

  • Secure Packing: Please pack items securely to prevent damage during transit.

4. Refunds

  • Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Processing: Approved refunds are automatically applied to your original payment method.

  • Price Only: Refunds apply to the purchase price only; original shipping costs are non-refundable unless the error was on our part.

5. Exchanges

  • If you need a different size or color, please contact our customer service team.

  • Exchanges depend on current stock levels and may involve price differences for new items.

6. Defective or Incorrect Items

  • Please contact us immediately if you receive a defective or incorrect item.

  • We will arrange a return and provide a full refund or a replacement at no extra charge.

7. Order Cancellations

  • Regular orders can only be cancelled before they have been shipped.

  • Once an order is dispatched, the standard return process applies.

8. Preorder Policy

  • Payment: Preorders must be paid in full at the time of purchase.

  • Non-Refundable: Once paid, preorders are non-refundable and cannot be cancelled, as we reserve the inventory specifically for you.

  • Manufacturer Cancellation: If the item is cancelled by the supplier, you will receive a full refund or store credit.

Thank you for choosing 911 Scrubs. We appreciate the work you do and look forward to serving you again!